Hotline & Client Management

Hotline & Client Management

At ConeXus World our support staff are ready to assist and coordinate all phases of a roll out with 24/7 helpdesk installation support.

Client Management Services:

  • Hotline / Helpdesk / Multi Lingual / 24-7
  • NOC
  • Named Administrator
  • Proactive monitoring of open hardware Tickets & Calls
  • Proactive and reactive status updates
  • Proactive and reactive escalation initiation
  • Escalation Management:
  • Scorecards
  • Services Tool
  • Proactive Monitoring
  • Remote troubleshooting and resolution where possible.
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