Maintenance & Support

Maintenance & Support

ConeXus World’s Maintenance Service provides high quality remote assistance and onsite support for the Customer’s covered hardware, helping to improve product uptime.

The Customer has the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods, to address our Customer specific service needs.

Preventive maintenance will help the Customer avoid problems through the timely replacement or intervention.

Service benefits

  • Helps to improve system uptime
  • Convenient onsite support
  • Reliable response times

Service feature highlights

  • Remote problem diagnosis and support
  • Onsite hardware support
  • Materials included
  • Service-level options with different coverage windows and response times
  • Escalation management
  • Access to electronic support information and services
  • Electronic/ remote monitoring and support, standard configuratio
  • Preventative maintenance
next prev